UNI Global Union’s Not a Great Place to Work: The Case for Building a Better Workplace at Teleperformance details widespread workers’ rights problems throughout Teleperformance’s global, 400,000 employee call centre business—including an estimated €10 million annually in unpaid work time when workers are logging in to Teleperformance systems.

The findings—documenting uncompensated labour, health and safety complaints, excessive worker surveillance and aggressive trade union avoidance in eleven countries—were first presented in a private meeting with some of the company’s largest shareholders on Thursday.