Post & Logistics


Innovation: Future Jobs in Post

Postal operators worldwide have been developing new postal products and innovative uses of postal networks taking into account:

  • rapidly changing technology
  • increasing worldwide links between people and businesses
  • a large number of financially underserved customers and
  • the need to foster new sources of jobs and revenues as the demand for standard mail delivery is slowing down

Our aim in this section is to raise awareness and share knowledge about the new postal businesses that are being created, and both the positive experiences and challenges that come with them. The ability to create viable services that leverage on the wide postal network, rapidly evolving technology, trained staff and the trust of the public is the key for future jobs in post.

In this section we will be collecting and posting affiliates' experiences and comments as well as baseline studies by international bodies and national institutions. Each news piece on our website that points to these new developments that could be positive for jobs will be stamped with the above logo.

UPU E-Commerce film on innovation. March 26th-27th 2014, Bern, Switzerland.

E-postal services in four areas

One of the key areas for postal innovation is at the intersection of electronic services and traditional postal services.

The Universal Postal Union (UPU) is a main source of information on e-postal services and has published a series of international studies such as Measuring postal e-services development. A global perspective. January 2012.

The study contains a useful listing and classification of 55 growing e-services that could be developed by Posts, as well as a panorama of the recent situation in 94 countries (out of 191 UPU members). It divides the services into:

  • E-post
  • E-finance
  • E-commerce
  • E-government

A PES (postal e-services index) shows how each country fares in each of these four areas. This ranking shows who are the leaders in each domain and most interestingly that some postal operators in developing countries are leaders in some areas and can provide an example and leadership for others.  It helps to identify which services are the most developed and strategically important for postal business.

The Office of the Inspector General of the USPS (United States Postal Service) has published a White paper which concentrates on the growing demand for information-based services. The study shows how posts can build on their assets and concentrate on providing information-based services, Posts need to better target customer needs in managing the wealth of information they access and create in the regular course of their business. This focus can in turn lead to the provision of a whole new series of services in six areas they define.

Enriching Postal Information: Applications for Tomorrow's Technologies, January 13, 2014

Postal financial inclusion

E-finance is much discussed and looked into as a profitable business area as well as a way to provide financial access to many underserved and vulnerable people both in developed and developing countries. Many countries already have experience with more or less extensive postal financial services.

Here are some specific studies on the subject:

The Universal Postal Union (UPU): Global Panorama on Postal Financial Inclusion: Business Models and Key Issues, March 2013


Office of the Inspector General (USPS): Providing Non-Bank Financial Services for the Underserved, January 27, 2014

Canadian Centre for Policy Alternative's (CCPA) 2013 paper on postal banking - by John Anderson: Why Canada needs postal banking

EU Postal Social Dialogue

The Social Dialogue Committee of the Postal Sector held its final conference on innovation on February 7, 2014. See all reports on Project 2013 Developing a quality postal service in the digital age.

We welcome contributions from affiliates about innovative products or services in their country or examples of how their union is promoting a diverse and innovative future in Post.