Teleperformance and UNI Global Union sign global agreement

Photo: Christy Hoffman, General Secretary of UNI Global Union, and Olivier Rigaudy, Deputy Chief Executive Officer and Group Chief Financial Officer of Teleperformance, sign the global agreement in Paris on 1 December. 

The agreement, covering 440,000 Teleperformance employees in 88 countries, includes commitments on freedom of association, health and safety, content moderation and positive relations

PARIS, 1 December 2022 —Teleperformance and UNI Global Union have signed a global agreement today to strengthen shared commitments to workers’ rights to form trade unions and engage in collective bargaining—while advancing principles on key issues such as health and safety and workplace monitoring.

The pact covers the company’s 440,000 employees worldwide. UNI, its member unions and Teleperformance management will begin implementation of the agreement in the coming weeks, with an initial focus on Colombia, El Salvador, Jamaica, Poland and Romania.

The agreement is based on the recognition of core labour rights as established by the International Labour Organization and respect for the OECD Guidelines for Multinational Enterprises. [Teleperformance also recognizes UNI as a stakeholder for purposes of the plan required under the Loi de devoir de vigilance (Duty of Vigilance Law) in France.]

Daniel Julien, Chairman and CEO of Teleperformance said: “Since the Group’s foundation, we have been focused on being a responsible and transparent company with a constant focus on safety and well-being of all our employees worldwide. The agreement signed with UNI will bring a complementary framework to further enhance our practices for the benefit of all our employees.”

Christy Hoffman, General Secretary of UNI Global Union, said: “This agreement is an important milestone for Teleperformance and its workers. It is the basis for a new relationship between global social partners and presents strong, enforceable commitments to implement fundamental rights for the workers of Teleperformance. We look forward to building trust and furthering a constructive relationship with Teleperformance in the years to come.”

For additional information:

communications (at) uniglobalunion.org